Clearing the software cache to fix common PokerStars Cashier issues on the Windows software.

When should I clear the PokerStars software cache?

Clearing the cache can help if you experience any of the following issues in the Cashier:

• A grey image with no text.
• The error message: 'Embedded browser error message - 7'.
• Nothing happens after pressing the Deposit button

If any of these occur, clearing the PokerStarsBrowserCache folder may resolve the issue.

 

How to clear the PokerStars software cache on Windows

Follow these steps: :

1. Open the Windows 'Search' bar (usually bottom-left of your screen),
2. Type or copy/paste the following path and press Enter:
   %USERPROFILE%\appdata\local\temp\
   
   
3. Find and delete one of the following folders
   • 'PokerStarsBrowserCache'
   • 'PokerStarsBrCache'
     
     
     
4. Launch the PokerStars software again
5. Open the 'Cashier' and try the action again.