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Frequently Asked Questions

PokerStars Live is the name for a series of major poker tours, live rooms and specialized poker events all of which are sponsored by PokerStars. PokerStars Live events take place in some of the most beautiful casinos in the world, featuring tournaments, cash games and more.

Check out the PokerStars Live homepage for links through to all live poker tours and local card rooms.

We are fully committed to the safety of our staff and customers and follow all Government recommendations. Check out each event page for more specific info on the measures that will be taken at that event.

We are going to follow the local regulations.

If you are exempt, you should present a valid medical certificate.

You will be required to wear a face shield that will be provided on site by PokerStars daily.

Seek assistance from a member of PokerStars Staff that can give you immediate assistance or you can send an email at covid@pokerstarslive.com.

We will monitor the address constantly during the Event.

You can send an email at covid@pokerstarslive.com. We will monitor the address constantly during the Event.

Please refer to our Tournament rules for any refund related questions.

Please contact covid@pokerstarslive.com if you cannot participate in the tournament.

Buy-ins vary depending on which PokerStars Live tour stop you attend, with Main Events ranging from €150 to €25,000 for PSPC (or its equivalent in local currency).

PSLive is our in-house tournament management and registration system used at EPTs (excluding Sochi).

If you don’t have PSLive account, you will be able to sign-up for it onsite at the tournament venue with our live events staff at a PSLive Sign-Up Desk. It is simple and takes just a few minutes. Onsite sign-up requires photo ID, a quick webcam photo and some personal details including your full name, date of birth and email address.

Yes. You will need to sign a waiver form. For more details, see our Terms & Conditions.

No. The waiver form is a requirement for participation in any PokerStars Live event.

The minimum age to play in a PokerStars Live event is established by the host casino. In most casinos, the minimum age is 18, but please check each tournament page or email live@pokerstarslive.com if you’re unsure.

You can win entry by playing in one of the many satellites available via our sponsor PokerStars. Just open the PokerStars lobby, click ‘Events’ and then 'Live' to see all scheduled satellites and qualifiers.

Please note: PokerStars satellites and qualifiers are not available in all countries.

Can't qualify? No problem. You can still play by buying directly into a tournament. See each specific event page for details – or click here to see the range of buy-in options.

Visit our sponsor PokerStars to find out how to win your seat to PokerStars Live events via online freerolls and satellites.

Please see each event page for full details or click here to visit the buy-in page.

This will depend on the host casino's own procedures and could be cash, bank transfer or paid directly into your Stars Account (regional restrictions may apply).

Visa requirements vary depending on which PokerStars Live event you wish to attend. Please check the tournament page for your chosen event for full details.

Yes. You will need to present your passport, driver's license, or any other valid government issued picture ID.

Yes. If you have qualified for the tournament through our sponsor PokerStars, your prize package includes a double room with breakfast for you and your guest.

Some host casinos have a 'smart casual' dress code (e.g. no sneakers, no vests, no shorts, no ripped jeans). Please see specific event pages for full details.

PokerStars Live has strict rules on the wearing of branded logos by players at live events. Please click here for the PokerStars Live Terms & Conditions.

It's possible. Some events are televised, including a featured 'show' table. All contestants are obliged to sign a TV waiver form before play commences. Any player who does not sign the TV waiver will not be allowed to participate in the tournament.

Visit PokerStars.tv for information on when you can see the PokerStars Live events on TV or online. Events will also often be live streamed via webcast at PokerStars.tv.

Please contact live@pokerstarslive.com from the email address registered to your Stars Account.

If you cannot find the answer to your question here, please e-mail live@pokerstarslive.com.