Fix error -2/83

Why do I see error -2/83?

You may see error -2/83 if security software blocks Port 80.

The software needs access to this port to update correctly.

 

How can I fix error -2/83?

Try these steps:

• Restart your computer
• Turn your network equipment off and on (for example, router or access points)
• Check that your internet connection works
• Reopen the software

If the issue continues, check your firewall settings.

 

How can I check my firewall settings?

Open the article about allowing the software through your firewall.

Select 'Setup the firewall to allow our software to connect to the server'

 

What information should I send to Support?

If the issue continues, contact Support and include:

• Whether you use a proxy server or VPN (include details)
• The name and version of your security software
• Your connection type (for example, cable, DSL, satellite)
• Your internet service provider (ISP)
• Software log files

 

How can I send this information?

You can send this information through the software or the website.

Open the article about sending log files.
Select 'How to send log files'