What should I do when arriving at a live event?

When I arrive at the live event venue, what should I do first if I want to join a tournament?

• Check the live event schedule.
• Have your PokerStars LIVE account ready.
• Finally, look for the Registrations area to collect your tournament ticket(s).

 

What should I do if I qualified online or bought in through PokerStars?

After arriving at the venue:

1. Have your PokerStars LIVE account ready.
2. Go to the ticket collection area.
3. Confirm your registration with the Live Events team.
4. Collect your tournament ticket.

 

What is a PokerStars LIVE account?

A PokerStars LIVE account is needed to:

• Register for live tournaments.
• Collect tournament tickets.
• Participate in live PokerStars events.

 

How can I open a PokerStars LIVE account?

You can create a PokerStars LIVE account:

• Through the PokerStars LIVE app.
• Onsite at the sign-up desk.

You will need:

• personal details.
• a valid government-issue photo ID.

 

How do I register through the PokerStars LIVE app?

1. Download the PokerStars LIVE app through the app stores or the PokerStars LIVE website (pokerstarsLIVE.com/).
2. Enter your personal details.
3. Verify your identity using a valid government-issue photo ID.

After verification, a QR code is generated for your live events registration.

 

How do I register onsite?

At the sign-up desk:

• Provide your email address and phone number.
• Show your valid government‑issue photo ID.
• The Live Event team will take a webcam photo of you.

Your account will be created on the spot.

 

Where can I find the PokerStars LIVE app?

The PokerStars LIVE app is available:

• In the Apple App Store.
• In the Google Play Store.
• On the PokerStars LIVE website:

Visit:

pokerstarsLIVE.com/

 

What do I need to bring to a live event?

Bring a passport or other valid government‑issue photo ID.

Most venues also require a valid photo ID for entry.

If you want to play in any tournament, you need a PokerStars LIVE account.

 

What happens if I arrive late for my tournament?

If you arrive before late registration closes, you will receive a full starting stack.

Late registration times can be found in the event schedule

• on the PokerStars LIVE website.
• in the PokerStars LIVE app.

Visit:

pokerstarslive.com/

If you are late, head to the Registrations area as soon as you can.

 

What happens if I arrive after late registration closes?

If you arrive after late registration has ended, your stack will be blinded off as if you were sitting out.

You can start playing with whatever stack remains when you arrive.

Any exceptions or adjustments are at the Tournament Director’s discretion.

 

Can spectators attend live events?

Yes. Spectators can attend live events free of charge.

 

What rules apply to spectators?

Spectators must:

• Be at least 18 years old.
• Present valid photo ID.

Audience capacity may be limited.