Self-exclusion and responsible gaming

What is the self-exclusion tool?

The self-exclusion tool helps you control your time and spending by allowing you to take a break from playing.

 

How does the exclusion tool work?

You can choose between three options:

 

Take a break

Select a break between 12 hours and 120 days.

When the period ends, log in to your account to resume playing.

 

Self-exclusion

Exclude yourself from playing for at least 180 days.

After 180 days:

• Log in to your account.
• A pop-up will ask if you want to reinstate your account.
• Select ‘Reinstate’ and confirm with your password, or
• Select ‘Do not reinstate’ to continue the exclusion.

 

Indefinite self-exclusion

Exclude yourself for at least one year.

To play again, you must contact us.

 

How do I set up self-exclusion?

You can enable self-exclusion from the Responsible Gaming section of your account.

 

Desktop

Tools → Responsible Gaming → Exclude Me From Playing

 

Mobile

Account → Responsible Gaming Settings → Take A Break From Playing

 

Website

Open the Responsible Gaming section.

Account → Responsible Gaming → Take A Break From Us

 

Can I cancel a self-exclusion?

Once an exclusion is confirmed, it cannot be reversed. You can only play again after the exclusion period ends.

 

How do I extend a self-exclusion?

You can extend an active self-exclusion at any time

 

Desktop

Tools → Responsible Gaming → Exclude Me From Playing → Extend my break

 

Mobile

Account → Responsible Gaming Settings → Take A Break From Playing → Extend my break

 

Website

Open the Responsible Gaming section.

Account → Responsible Gaming → Take A Break From Us → Extend my break

 

What happens when I extend my break?

After selecting 'Extend My Break':

1. A calendar menu will appear
2. Choose a new expiration date.
3. Confirm the request.

The extension period can be from one day up to 365 days.

You can extend a self-exclusion more than once.

How do I confirm a self-exclusion extension?

To confirm an extension:

1. Enter your password.
2. Select 'Confirm your break'.

A confirmation email will be sent once the extension has been completed.

 

How do I request a permanent self-exclusion?

To request a permanent self-exclusion, contact Support.

Support will help you complete your request.

 

What happens during self-exclusion?

During your exclusion period:

• You can still log in to your account
• You cannot play games
• You cannot make deposits or other transactions, except withdrawals.
• You will be unregistered from tournaments.
• Marketing emails and newsletters are stopped.

 

Can I block a specific game?

Yes. You can block individual games through the Responsible Gaming menu.

Select the game and choosing 'DON'T PLAY'.

You can also adjust your table or tournament limits from the same menu.

 

How can I play responsibly?

You can reduce risks by identifying them early.

Guidelines for responsible gaming are available in the Responsible Gaming section.

See Guidelines for Responsible Gaming.

 

How do I know if self-excluding is right for me?

You can consider taking a break if any of the following apply:

• Have you ever lost time from school or work due to gambling?
• Has playing caused you to neglect your or your family's welfare?
• Have you ever sold anything or borrowed money to gamble?
• Have you often played until your last money was gone?
• Have you ever played longer than you had planned?
• Have you ever considered self-harm because of gambling?

 

Where can I find responsible gaming support?

Additional support and resources are available through:

• Gamblers Anonymous
• Self-exclusion assessment tool
• Helpline Home - National Council on Problem Gambling