How do Visa and Mastercard withdrawals work on PokerStars?

How do card withdrawals work on PokerStars?

Withdrawals are sent back to the same card used for a previous deposit.

• The system selects the most recent card used in the last 12 months
• The card must support incoming credits
• Funds are processed in the same currency as your last card deposit

 

When is the card withdrawal option available?

Card withdrawals are available if all of the following apply:

• You made at least one deposit with the card in the last 12 months
• The card supports incoming credits
• The method is available in your country

To check availability, go to the ‘Cashier’.

 

What should I do if my card is no longer valid?

If your card is expired or inactive:

• Cancel your withdrawal request
• Contact Support

Withdrawals cannot be processed to invalid cards.

 

How do I withdraw to a new card?

To use a new card, you must first make a deposit with it.

This links the card to your account for future withdrawals.

 

How do I request a card withdrawal?

1. Go to the Cashier → Withdraw
2. Enter your withdrawal amount
3. Review any pending automatic withdrawals
4. Select your card (if available)
5. Confirm your request

 

What happens during the card withdrawal process?

• The system may process automatic withdrawals first
• These are sent to previously used payment methods
• Any remaining balance can be withdrawn to your selected card

 

How long do Visa and Mastercard withdrawals take?

• Up to 72 hours for review
• Up to 10 business days to reach your card after approval

Processing times may vary depending on your card provider.